Urgent appointments

Same-day appointments for urgent matters are available on a first come, first served basis. We start accepting urgent requests at 8am on the day, and stop when we hit capacity.

Urgent appointments triaged by duty team over the telephone. The clinician will invite you to come in if it is necessary,

Reasons for urgent appointment

This list is not exhaustive, but it is designed to help you understand what may be suitable for a same-day assessment.

  • A new health problem causing major disruption to your ability to do things you would normally be able to do (e.g., attend work or school).
  • A new health problem that is significantly worsening despite you following advice on how to look after it (e.g. from your care plan, a local pharmacist, or following a consultation with a clinician at the practice).
  • A health problem you have previously been advised required urgent response.
  • A health problem that, if left untreated, will cause or risk significant harm to your health.

How to request an urgent appointment

  • call us on 01253 344544, Monday to Friday from 8am
  • visit the surgery from 8am and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Where necessary and appropriate, you may be requested to provide photographs to us prior to calling. You will be sent a text message containing a secure link to do this.

Non-urgent advice: Important

We are unable to provide wait times, as this is an urgent service.

Urgent appointments triaged by duty team over the telephone. The clinician will invite you to come in if it is necessary.

This service cannot be demanded for anything considered routine (non-urgent).

If you miss your callback from the clinician, it is not always possible to provide another.