Zero tolerance

We do NOT tolerate abusive behaviour to any of our hard work staff in any way, and we take all cases of abuse to our staff very seriously.

This practice supports the national campaign for zero tolerance to all members of NHS staff, as we have a right to care for people without the fear of being attacked or abused in any way. Our staff are fully trained to be polite and helpful, and we expect the same in return for this. All forms of aggressive behaviour will not be tolerated, and we actively remove abusive patients from our surgery, and in some cases, contact the police.

Forms of abuse include, but are not limited to:

  • Rude or explicit language.
  • Physical violence.
  • Threatening behaviour.
  • Verbal abuse and insults.
  • Racial abuse.
  • Sexual harassment.