Making a complaint / suggestion

At the surgery we try our best to get things right but there is always room for improvement. We welcome any feedback on ways to improve our service to you to make sure that you are happy with the service. Please email the practice at [email protected].

Unfortunately, sometimes we don’t always get it right.  If you wish to make a complaint, please click here to view our “Comments, Complaints & Suggestions” information booklet.

We also have a Patient Participation Group for the surgery. This group of patients, staff and GPs meet regularly to discuss ways to improve patient care and communication. We are looking for new members if you would like your suggestions to make a difference. Please contact Reception at either site for further details, or to pick up a form to fill in to register your interest. You can also view the previous minutes of the meetings on this website. Due to Covid-19 the PPG hasn’t met for a few months – this however will be back up and running soon.