Proxy access

Proxy access allows someone other than the patient to access and manage parts of their GP online services account. The proxy is given their own online access account (rather than using the patient’s login details). It is often used by the parents or recognised carers of young children, and recognised carers of adults.

What does this mean?

This is dependant on the level of access you give your proxy user. By giving someone proxy access to your online account, they could:

  • Book and manage appointments.
  • Order repeat prescriptions.
  • Access your summary care records (SCR).
  • Access to your detailed coded record (DCR) i.e. demographics, allergies/adverse reactions, drug sensitivities, acute and repeat medication, immunisations, test results, coded problems, diagnoses, procedures, coded referrals and letters received (excluding free text, letters and attachments, administrative items).
  • Full record access i.e. DCR plus documents (like hospital discharge letters, referrals, etc) and free-text notes

How do I organise proxy access?

Ideally, we would ask you to attend the surgery and provide written or verbal consent for this which we would then record on your file. We may also ask you provide photo ID so you can prove who you are when making this request. We ask this so that we can keep your records safe.

If you have any questions, you can contact our fully trained reception team by calling 01253 344 544 or 01253 951 952.