Urgent appointments (triage service)

Our practice offers a triage service for patients requiring urgent, same day consultations with a clinician. This is provided by our on-call doctors and Advanced Nurse Practitioners. Our fully trained reception team will ask you a series of questions to ensure your request for triage is appropriate, and to ensure we direct you to the most appropriate care. In some cases, you may be requested to send photographs to us prior to calling – you will be sent a text message with instructions explaining how to do this.

Urgent appointments are for:

  • A new health problem causing major disruption to your ability to do things you would normally be able to do.
  • A new health problem that is significantly worsening despite you following advice on how to look after it (e.g. from your care plan, a local pharmacist, or following a consultation with a clinician at the practice).
  • A health problem you have previously been advised required urgent response.
  • A health problem that, if left untreated, will cause or risk significant harm to your health.

This service can not be demanded for non-urgent or ongoing problems. If you require same day help with a health condition that is non-urgent and not appropriate for our triage service, please contact NHS 111 or visit your nearest Urgent Treatment Centre.

You will then receive a telephone call from a clinician regarding your health condition. Most problems are resolved over the phone, however, you may be invited into the either surgery for a same day face-to-face consultation with a clinician.

We are unable to provide wait times for this service.

If you fail to answer our same day call or face-to-face appointments following your request for urgent triage, it is not always possible to organise another appointment for you, therefore it is important you do not miss these urgent appointments. However, if you do miss these urgent triage appointments, you may be redirected to the NHS 111 service or a nearby Urgent Treatment Centre. Click here to find your nearest UTC.