PRACTICE CHARTER
Confidentiality
Your medical history is held both on paper records and on the computerised clinical system. Clinical and administrative staff have access to this information but are bound by the strictest rules relating to confidentiality. Access to your own records can be made by arrangement with the practice manager.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.
Patient Behaviour
The practice operates a Zero Tolerance approach to the behaviour of patients in a move to protect staff and other patients from violence and/or abuse. This means that any display of abuse or violence, be it mental or physical, may well result in the removal of that person from the practice list.
Disabled Access
The practice is fully compliant with regulations for access for the disabled and benefits from provision of a lift to the upper floor.
Citizens Advice Bureau
Sessions are held at the surgery on a Monday, Tuesday and Wednesday afternoon between 2.00 and 4.00pm. Help and advice is available on benefits, debt, employment and housing as well as general advice on any subject. Appointments can be arranged by telephoning 0844 477 8582.
Primary Care Trust
The details of the Primary Care Trust from whom details of primary medical services in the area may be obtained is as follows:
Blackpool Primary Care Trust, Blackpool Football Ground, Seasiders Way, Blackpool FY1 6JX.
Tel: 01253 651200
Walk-in Centre
The local walk-in centre is situated at 26 Talbot Road. Its opening hours are as follows:
• Monday - Saturday, 8.00am to 9.00pm
• Sunday and Bank Holidays: 9.00am to 8.00pm
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